In application of article 121-16, the private Customer has a period of 14 calendar days from receipt of his order to return the good(s) at his expense and request a refund. In application of article 221-3 of the Consumer Code, the TPE (Very Small Enterprise) Customer has the same rights of withdrawal.

To exercise his right of withdrawal, the Customer must notify his decision to withdraw:
– by mail to the following address: Agnès MONNET EI, 93 chemin du Tronchil - 69280 Sainte Consorce - France.
– or by email contact@agnes-monnet.com

The works and their Certificate of Authenticity must be returned in their original packaging in perfect condition and at the latest within 14 days following receipt by the Seller of the decision to withdraw. The return costs are the exclusive responsibility of the Customer.
Upon receipt of the works and after checking their condition upon receipt of the package, the Seller will reimburse all payments received from the Customer, excluding initial delivery costs which remain the responsibility of the Customer, using the means of payment used for the initial transaction.

Works returned damaged will not be accepted or refunded.

Works or Art Prints deemed "custom-made" cannot be subject to any cancellation or refund, in accordance with the provisions of Article L 121-20 of the Consumer Code, which stipulates that withdrawal is notably excluded (Article 121-20.2, 3rd paragraph) for contracts for the supply of goods that are clearly personalized or made to the consumer's specifications, and in particular for custom-made and non-standard measurement items.
An Art Print (requires printing on order from the printer) or a specific and personal canvas is a creation made “to measure”, at the request of the Client.